SERVICE AND SUPPORT

Shipping

Select Express delivery as delivery option in the checkout, tick your home address as delivery address or enter an alternative address.


European Union, Asia ans Middle East:

Express: up to 5 business days: 19,99$ (DHL express)


Non-EU European countries*:

Express: up to 5 business days: 19,99$ (DHL express)


USA, Australia, Canada and UAE:

Express: up to 5 business days: 19,99$ (DHL express)


All other destinations:

Express: up to 5 business days: 19,99$ (DHL express)


Delivery information

As soon as your order is packed we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is available.

If your location is not listed on checkout, please send an email to online@lime-shop.ru stating what you would like to order and your address and we can provide you with a shipping quote.

Shipments cannot be delivered to PO boxes or postal codes. Shipments are delivered to the Consignee’s address given by Shipper but not necessarily to the named Consignee personally. Shipments to addresses with a central receiving area will be delivered to that area.


Time

We warn you that the delivery dates are approximate, we can’t promise you that your order will arrive on a specific date. We are also unable to inform you in advance as to whether a delivery might be delayed because sometimes there can be delays with shipping due to customs or at busy periods like Christmas and sales times.

Please note that we are trying our very best to get your order to you as soon as possible.


Taxes and duties

So far we do not offer pre-paid taxes and duties so please be aware that shipping from Russia to your shipping destination could incur customs charges. It means that the customer is responsible for payment of all import duties and customs charges in accordance with the relevant local applicable laws.

Your order is being shipped outside of the RU, so you may need to pay customs duty and other import taxes and duty charges in order to receive your order. There could be a delay in delivering your order if you don’t pay the charges immediately. Paying any customs duty, import taxes and duty charges are customers responsibility. If for any reason you don’t pay the import or duty charges, then we have the right to charge you for any additional costs that might be charged to us because of this. Once you have paid, your online shop order will be delivered to you.

Please note that if you are requesting a refund for an item you paid duty for, we are unable to refund the duty as it is not collected by us.

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. We recommend contacting your local customs office for current charges before you make an order, to avoid any unexpected charges.


Undeliverable parcels

Please, bare in mind that if we are unable to deliver your package, according to your chosen delivery option, it will be returned to LIME.


Amendments and updates

The General Terms and Conditions of Sale may be amended from time to time, taking into consideration new laws and regulations but not limited thereto. The new General Terms and Conditions shall be effective as of the date of publication on en.lime-shop.ru.


*Albania, Bosnia And Herzegovina, Monaco, Serbia, Aland Islands, Andorra, Bouvet Island, Faroe Islands, Gibraltar, Greenland, Guadeloupe, Guernsey, Iceland, Isle Of Man, Jersey, Norway, Mayotte, Montenegro, Reunion, San Marino, Svalbard And Jan Mayen, Switzerland, Holy See (Vatican City State), Liechtenstein


Return or exchange

If you have changed your mind and wish to make a return for refund or exchange, you can make a return within 30 days of receiving your order. The 30 days begin to run on the day after the day on which you receive the products in respect of the relevant order.

Return procedure

Please fill the return request form and place it with the product in the original shipping box (we try to keep waste to a minimum, so please re-use our packaging as much you can). Items should be returned within the 30-day period.

Make a call to your local DHL and request a courier delivery service. Or visit the DHL office.

Send the parcel to the address 142030, Domodedovo, Yam village, Kes-Yam, s.1, Recipient: OOO Style Trade.

Attach the returns label to the outside of the box. If you are using the original box, make sure you have removed the other shipping labels from the outside of the box. Affix shipping label and for international returns, customs forms to the outside of the parcel and mark as “RETURNED GOODS – OF NO COMMERCIAL VALUE” to prevent the parcel being held in customs or refused on delivery. Responsibility for the return is yours until the parcel reaches us.

We ask that items are returned clean, unworn and with all their tags attached. Once approved, we will email you and refund you within 5 days following receipt of the returned item. During busy periods (such as gift giving holidays and sales) it can take a little longer. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.

If you’re feeling unsure about our sizing, please head over to our size guide or write to online@lime-shop.ru.

Please, take the following into account:

Returns on merchandise must be requested within 5 days of receiving date.

We won’t make refunds to a third party.

Neither international customs duties and sales taxes, nor outgoing shipping costs are refunded.

Buyers are responsible for both delivery and return shipping charges.

Shipping costs are non-refundable.

We are not responsible for shipping loss or damage of returned goods.


Exchange of items

In order to formalise an exchange procedure, please make a return and then place a new order with the same item, but of different color or size.

Before you decide to make a return, we’d like you to know that we will only accept returns for the pieces that are in a new, unused and saleable condition, and with all tags attached. Our team will check for wear and tear when we receive a returned item, and you will only qualify for a return or exchange after the returned items have passed these checks.

If you believe you have received a faulty item then you can make a return or an exchange within 30 days after your purchase date. Faulty items are items that are received damaged, or when a manufacturing fault occurs within 30 days of purchase.

Take a photo of the defect and send an email to online@lime-shop.ru. Please include in the letter your name and surname, order number, article,model name and description of defect.

We have the right to refuse a return if we feel you are abusing our returns policy.

Refund

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. LIME does not refund international duties and taxes that have been paid (if any).


Please contact us at online@lime-shop.ru for any inquiries.

Terms for the purchase of goods